Resource Directory

Contacts, Parts & Resources

Verified contacts for the brands, services, and resources that come up most in RV troubleshooting. Organized so you can find what you need fast — when you actually need it.

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Standing Rule — Manufacturer First
Always contact the manufacturer before the dealer. Manufacturers have dedicated technical support lines with trained staff who know their products. Dealer service departments are often intermediaries. Going direct saves time, gets better answers, and documents the issue at the source. Lippert is the recommended first call for any Lippert-controlled system.
🔍
⭐ Recommended First Call

Lippert Components

Manufacturer · Technical Support

Lippert manufactures the leveling systems, slides, awnings, axles, and OneControl systems found in a large percentage of RVs on the road. When a Lippert-controlled system is involved — this is the first call. Their technical support staff know their products and can provide guidance no dealer service advisor can match.

General Technical Support
Lippert Customer Support
574-537-8900
24/7 Emergency Line
Lippert Emergency Support
574-537-8900 🚨 24/7
Select the emergency option when prompted
Website / Portal
Lippert Help Center
lci1.com/support
Product Line
Leveling Systems
Ground Control, HappiJac, Power Gear, Equalizer
Product Line
Slide & Awning Systems
Schwintek, Solera, Power Awning systems
Product Line
OneControl & Axles
OneControl app + hub systems, Lippert axle components
⚙ Lippert Product Lines 5 systems
Lippert Leveling Systems
Lippert
Covers Ground Control, HappiJac, Power Gear, and Equalizer leveling systems. Use for auto-level failures, jack retraction issues, error codes, and calibration questions.
Phone 574-537-8900
Web lci1.com/support
Always establish a known starting point — fully retract jacks and hold retract several seconds after stopping — before calling for calibration or reset help.
Lippert Awning Systems
Lippert
Solera and Power Awning systems. Use for awnings that won't retract, won't extend, or have motor and control issues.
Phone 574-537-8900
Web lci1.com/support
Lippert Axles & Suspension
Lippert
Lippert-manufactured axles, suspension components, and spindles. Use for axle identification, parts sourcing, and load rating questions.
Phone 574-537-8900
Web lci1.com/support
Lippert OneControl
Lippert
OneControl app and hub automation system. Use for connectivity issues, firmware updates, and system configuration help.
Phone 574-537-8900
Web lci1.com/support
Lippert Schwintek Slides
Lippert
Schwintek in-wall slide system. One of the most common slide systems in newer RVs. Use for slide-in, slide-out failures, motor issues, and alignment problems.
Phone 574-537-8900
Web lci1.com/support
🚗 Roadside Assistance 2 providers
Good Sam Roadside Assistance
Roadside
One of the most widely used RV-specific roadside assistance programs. Covers towing, tire changes, fuel delivery, and lockout service for RVs and tow vehicles.
Emergency 877-259-5451 🚨 24/7
Membership 800-234-3450
Web goodsamroadside.com
Have your membership number ready before calling. Service availability varies by location.
Coach-Net
Roadside
RV-specific roadside assistance with a strong reputation for technical support. Coach-Net includes access to technical advisors who can help troubleshoot problems remotely before dispatching service.
Emergency 800-863-6740 🚨 24/7
Web coach-net.com
Technical advisor access is a standout feature — they can help diagnose before you need a tow.
🔧 Parts Sources 3 sources
etrailer.com
Parts
One of the best online sources for RV and trailer parts. Strong inventory, detailed product pages with fitment information, and helpful installation videos. Good for leveling components, hitches, electrical parts, and more.
Phone 800-298-8924
Web etrailer.com
Their customer service can help confirm fitment before you order. Use the chat or call line for part verification.
Camping World
Parts
Nationwide retail locations with online ordering. Good for common consumables, accessories, and some replacement parts. Useful when you need something same-day. Pricing varies — compare before ordering.
Phone 888-626-7576
Web campingworld.com
Lippert Parts Direct
Parts
Order Lippert replacement parts directly from the manufacturer. Best source for leveling components, slide motors, awning parts, and Schwintek system parts. Have your model number ready.
Phone 574-537-8900
Web store.lci1.com
Going direct ensures you get the correct OEM part. Aftermarket parts for Lippert systems can have fitment issues.
📖 Training & Manuals 3 resources
Lippert Documentation Library
Training
Installation guides, owner's manuals, service bulletins, and how-to videos for all Lippert products. Searchable by product line and model. Free to access — no account required for most documents.
Web lci1.com/support/documentation
Download and save manuals for your specific systems before you need them — cell service at a campsite is not always reliable.
RV Manufacturer Documentation
Training
Your RV manufacturer's website typically hosts owner's manuals, wiring schematics, and component lists for your specific year and model. Always check here for RV-level system documentation before calling a dealer.
Note Search "[Your brand] owner resources" or "[Your brand] support" to find the correct page for your manufacturer.
Forest River, Jayco, Coachmen, Keystone, Thor, Grand Design, and Heartland all maintain owner portals with documentation.
Lippert YouTube Channel
Training
Lippert's official YouTube channel includes how-to videos for most of their product lines — including leveling system operation, Schwintek slide adjustment, and awning setup. Useful visual reference when working through a problem.
Web youtube.com/@LippertComponents
🛡 Safety & Membership 3 resources
Good Sam Club
Membership
RV membership organization with campground discounts, extended warranty options, and access to roadside assistance programs. Widely used across the RV community.
Phone 800-234-3450
Web goodsam.com
NHTSA Recall Lookup
Safety
National Highway Traffic Safety Administration recall database. Look up your RV by VIN to check for any open safety recalls before assuming a problem is a random failure — it may already be a known issue with a remedy.
Phone 888-327-4236
Web nhtsa.gov/recalls
Check your VIN before any major repair. A recall remedy is manufacturer-paid — you should not be paying for a known defect.
Propane Emergency Line
Safety
If you smell propane inside or around the RV — stop everything. Do not use any switches, outlets, or open flames. Get everyone out and ventilate immediately. Then call.
Emergency 911 or local emergency services 🚨 Emergency
PERC Hotline 800-428-4748
PERC is the Propane Education & Research Council. Their hotline provides guidance on propane safety incidents. For active leaks or smells — call 911 first.

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